CALL CENTER Interview Questions & ANSWERS! (How to PASS a Call Centre Job Interview!) By Richard McMunn of: passmyinterview.com/call-center-interview/
#callcenterinterview #callcenterjobs #interviewquestionsandanswers
In this video, Richard McMunn will undertake a job interview with a CALL CENTER MANAGER!
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DOWNLOAD RICHARD MCMUNN'S 21 CALL CENTRE INTERVIEW QUESTIONS AND ANSWERS PDF GUIDE:
passmyinterview.com/call-center-interview/
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CALL CENTER INTERVIEW QUESTIONS AND ANSWERS:
Q1.
Tell me about yourself? 00:53
Q2.
Why do you want to work in a call center? 02:13
Q3.
What skills and qualities are needed to work in a call center? 03:05
Q4.
How would you deal with an irate customer on the phone? 03:50
Q5.
How would you deliver bad news to a customer on the telephone? 04:44
Q6.
Where do you see yourself in five years? 05:29
Q7.
Tell me about a time when you delivered excellent customer service.
06:05
Q8.
What’s your biggest weakness? 07:04
Q9.
Tell me about a time when you went above and beyond what was required at work.
07:41
Q10.
That’s the end of the interview.
Do you have any questions? 09:15
MORE GREAT CALL CENTER JOB INTERVIEW TRAINING VIDEOS ON YOUTUBE BY RICHARD MCMUNN:
Call Center Manager and Team Leader Interview Questions: youtu.be/rMt-m6ALVVc
Customer Service Interview: youtu.be/YY7NFNMiQN4
CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
www.linkedin.com/in/richard-mcmunn-coach/
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DOWNLOAD RICHARD MCMUNN'S 21 CALL CENTRE INTERVIEW QUESTIONS AND ANSWERS PDF GUIDE:
passmyinterview.com/call-center-interview/
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Category : Interviews and Podcasts
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